Blitzz allow you to control the video quality of your live call to suit network conditions, device capabilities, and your session goals. Changing the video resolution can help improve performance, reduce data usage, and enhance call stability.
When Should you Change Video Resolution?
You may want to lower the video quality if you encounter any of the following:
- Delayed Audio or Video
- Weak or unstable network connection
- Battery-saving requirements
- Limited data availability or bandwidth constraints
- Other video quality issues
How to Adjust Video Quality
Configure Resolution via Collaboration Profiles (Admin Portal)
Admins can set default video quality preferences for users by updating the settings in Collaboration Profiles.
- Login as an Admin and click Session Settings in the left sidebar.
- Click Collaboration Profiles from the expanded submenu.
- Select a Collaboration Profile from the list. In the Settings tab, Scroll down to the Video Call Quality, and select your preferred resolution option.
- Low Bandwidth: Sends a lower-quality video but uses less bandwidth and processing power.
- Adaptive (recommended): Provides a clearer picture and automatically adjusts based on available bandwidth and device performance.
- High Quality: Delivers the clearest video but requires the most bandwidth and processing power. Best used on computers with a quad-core CPU or higher.
- Click Save to apply these settings to the Collaboration Profile.
Note: This additional option is released for internal Beta testing and will be available to all customers starting April 2021.
Change Resolution During a Blitzz session (Session Settings)
In the Blitzz session, click the Settings button (top-right corner).
- Under Video Quality, select your preferred resolution option:
- Low Bandwidth: Sends a lower-quality video but uses less bandwidth and processing power.
- Adaptive (recommended): Provides a clearer picture and automatically adjusts based on available bandwidth and device performance.
- High Quality: Delivers the clearest video but requires the most bandwidth and processing power. Best used on computers with a quad-core CPU or higher.
