The Agent Camera & Mic Control Prompts feature allows agents to easily request that guest users enable or disable their camera or microphone during a Blitzz session. This helps streamline communication and ensure you have the best audio/video setup for successful support.
How it Works (Agent View)
During an active Blitzz session:
Access Controls: As an agent, navigate to the participant controls or the relevant section where you manage guest audio/video.
Send Request: You will see an option to send a request to the guest to:
Enable their Camera
Disable their Camera
Enable their Microphone
Disable their Microphone
Guest Notification: Upon sending the request, the guest user will receive a notification on their screen.
How it Works (Guest View)
When an agent sends a request:
Receive Notification: A "toast" notification will appear on your screen, indicating that the agent is requesting to toggle your camera or microphone (e.g., "Allow agent to use your camera?").
Approve or Deny: You will have clear options to either Approve or Deny the request.
Control Maintained: Your privacy and control are always maintained, as the agent cannot force the change without your explicit approval.
Benefits
Faster Setup: Quickly adjust audio/video without the guest needing to find their own device settings.
Clearer Communication: Ensure you have the necessary visual or audio input for effective troubleshooting.
Guest Privacy: Guests retain full control to approve or deny any request.
Need Further Assistance?
If you have any questions about Agent Camera & Mic Control Prompts, please contact the Blitzz.co support team by submitting a ticket or emailing support@blitzz.co.