Troubleshooting

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Camera & Microphone21 articles

Allow Camera and Mic Access for Blitzz: All Browsers and Devices› Allow Camera and Microphone Access in Chrome on Android› Allow Camera and Microphone Access in Safari on iPhone and iPad› Allow Camera and Microphone Access in Chrome on Desktop› Allow Camera and Microphone Access in Safari on Mac› Fix Camera Access in the Blitzz Video App on Android› Fix Camera Access in the Blitzz ShowMe App on iPhone and iPad› Allow Camera and Microphone Access in Firefox on Desktop› Allow Camera and Microphone Access in Microsoft Edge on Desktop› Fix Your Camera After a Windows 10 Update› Allow Camera Access on Microsoft Surface Pro› Allow Camera and Microphone Access on Windows 10› Allow Camera and Microphone Access on macOS› Why Is My Video Green? Fix Green Screen on Blitzz Calls› How to Block Camera Access for Agents in Chrome› Fix Camera and Microphone Issues on iPhone and iPad (Advanced Troubleshooting)› Video Shows a Play Icon on iPhone Safari? Turn Off Low Power Mode› Allow Camera and Microphone Access in Chrome on iPhone and iPad› Allow Camera and Microphone Access in Edge on iPhone and iPad› Reset Camera and Microphone Permissions in Chrome and Safari› Reset Camera and Microphone Permissions in Microsoft Edge›

Audio & Video8 articles

How to Stop Echo on a Blitzz Video Call› How to Fix Unclear Audio on a Blitzz Call› Microphone Not Working on Blitzz: Others Can't Hear Me› Can't Hear the Other Participant on a Blitzz Call› How to Fix Static Noise on Blitzz Calls› Fix Frozen Video on a Blitzz Call› Poor Video Quality While Taking Photos During an Inspection› How to Improve Poor Video Quality on Blitzz Calls›

Browser Issues7 articles

How to Update Your Browser for Blitzz Video Calls› Join a Blitzz Video Call with Samsung Internet Browser› Reset Blocked Location, Camera and Mic Permissions in Your Browser› Fix Blitzz Reports Not Loading in Safari on Mac› Set Chrome as Your Default Browser on Android› Fix Blitzz Reports Not Loading in Microsoft Edge› Which Browsers Does Blitzz Support?›

Network & Firewall8 articles

Blitzz Network Requirements: Firewall, Domains, IP Addresses and Ports› Blitzz Network Diagnostic Tests: Check Firewall, Stability and Speed› How Much Bandwidth and Data Does a Blitzz Video Call Use?› Should I Enable UDP Ports for Blitzz Video Calls?› How Much Mobile Data Does a Blitzz Video Call Use?› Can I Use Blitzz Over a VPN?› Blitzz Bandwidth Requirements: Minimum Internet Speed› Proxy Configuration for Blitzz on Corporate Networks›

Connection Issues6 articles

Fix the "Invalid Code. Please Try Again." Error in Blitzz› Fix a Blank Blitzz Email Invite or Missing Link› Blitzz System Requirements: Supported Browsers, Devices and Internet Speed› Blitzz Used to Work and Now Won't Connect: What to Check› Fix Network and Connection Issues on Blitzz Calls› Does Blitzz Work in Russia, China and the UAE?›

Mobile App4 articles

Fix the "ShowMe Keeps Stopping" Error on Android› Downloaded the Blitzz Mobile App? Here's Where to Find the Session Code› Use the Blitzz ShowMe App If You Can't Connect from the Browser› Download the Blitzz Mobile App for iPhone and Android›

Devices & Hardware6 articles

Can I Use a USB Headset with Blitzz?› Recommended 360 Degree Cameras for Blitzz› Choosing a Headset for Blitzz Calls› Supported Bluetooth Devices for Blitzz Video Calls (HSP and HFP)› Update Camera and Microphone Drivers on Windows› Computer Heating Up or Not Responding During a Blitzz Call›

General Issues5 articles

Why Is the Location Map Image Blank or Blue?› Why Are There Multiple Location Map Images in My Session?› Why the Image Count Doesn't Match the Thumbnails› Why Is the Live Pointer Disabled or Not Clickable?› Fix the "No Images to Download" Error in Blitzz›

Known Issues2 articles

Fix Microphone Issues in Safari on iPhone and iPad (iOS 13)› Choose a Rear Camera on Samsung Galaxy Note10 and S20›

Support & Diagnostics5 articles

How to Create a HAR File in Chrome for Blitzz Support› How to Contact Blitzz Support: Tickets, Chat and Phone› How to Find Your Blitzz Release Version› How to View Support Tickets Submitted by Your Organization› Is Blitzz Down? Check the Blitzz Status Page›